Shipping Delivery Costs
Delivery costs will vary based on your order size, location, and shipping type. We have a variety of options available for shipping which will both determine the speed of arrival and the cost. The best way to figure out what your shipping will cost is to add the items you would like to cart, click checkout, then enter your shipping details. This will automatically generate shipping costs based on your location.
How does delivery work?
We aim to make our delivery process as easy and seamless as possible. Once you have placed your order with us, we will attempt to dispatch it as soon as possible.
If an item is out of stock, we will wait until all items are in stock again to dispatch your order.
Your item will then be shipped from our dispatch centre or directly from suppliers across Australia. They will be shipped with your chosen shipping operator, chosen from a list at checkout. Once shipped you will also receive an email with all relevant information detailing the dispatch date and estimated time of arrival.
When the goods arrive at your home you will need to sign for the delivery. If you are not home, a card will be left in the mailbox advising you to collect your package. It is then your responsibility to collect the package from the address on the card or arrange another delivery.
We advise that you or someone else on your behalf will be available to assist the delivery driver with unloading larger items. The delivery driver will not carry them upstairs. Delivery is a door to door service, so you must take items from your door to the desired location.
Can I pick up my order from the warehouse?
For those who live in the Brisbane region, we do offer local pickup. Simply select “pick-up” as the delivery option if it is available on your order. Contact us on +61 7 3054 5904 to arrange a pick-up time. As we do not have the space to hold your order for long periods of time, you will need to pick your order up as soon as possible. Simply arrive at our warehouse at the arranged time and we will assist you in loading up your car with your order.